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Express Chemist Help

I have received a damaged or defective item

If an item received is damaged or defective, we would be grateful if you could assist us by providing the information below:

Order Query
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Please enter an order number.

(Only required if different from the email address on your order.)

Please enter a valid email address.

(There will be a sticker on the delivery note.)

(Please provide as much detail about the damaged and/or defective items as possible.)

Please provide a description of the item(s).

Your details have been sent!

A member of our team will deal with your problem as soon as possible. We apologise for any inconvenience caused.

If you would like to provide feedback on these help pages, please go to our help pages feedback form.